Newdigate Surgery

Newdigate Surgery 2017-04-13 Person 5 5 0

Very good.

Newdigate Surgery 2017-02-26 Person 5 5 0

Quick, caring and reassuring.

Newdigate Surgery 2017-02-10 Person 4 5 0

Punctually I use the on-line bookings wherever possible, telephoning inevitably means the dispensing crew have to stop one thing and answer the 'phone. Never-the-less they are always courteous and kind however busy they must be. The text notification scheme is excellent, though in the case of this survey my mobile's tell tale to read the message failed this time. Thus as I study that area infrequently for text messages I only picked it up today, when it was dated 8th Feb. Obviously of no consequence in this instance but for urgent matters I'd appreciate a belt and braces approach to minimize the chance of missing your message. e.g. Text repeats at intervals till acknowledged or an auto 'phone trigger to read one's text. In my experience e-mails are best as I look into them several times a day. For you perhaps again a simple automated standard send message could alert one to reading the mobile 'phones text you've issued ? Overall the introduction of these modern communication systems has greatly improved one's means of retaining touch with the Practice without visiting or 'phoning all of which are time consuming from both sides. Lastly for permanent patients like me needing bog standard repeat prescriptions, I find having to drive to the surgery quite so often to pick them up is a bind. Can you not see your way to issuoing , say, double quantities, because with holidays and so on you do do that ? Regards, mike hallam Rusper.

Newdigate Surgery 2017-02-09 Person 4 5 0

The surgery is easy to contact by phone. I have not waited more than a couple of minutes to speak to someone. I order my repeat prescriptions online and collect the medication from the on site pharmacy. It is easy to park because there is a practice car park. I need annual blood tests and a doctor's appointment to review results and medication. The receptionist arranged the blood test appointment for me and I was able to make a doctor's appointment using the online system. Text reminders are issued. Separately at the Brockham surgery I was offered advice regarding travel vaccinations and the course of treatments were organised very efficiently within a short timescale. The practice nurse also dispensed a flu jab at the same time! She advised that the malaria tablets could be purchased more cheaply elsewhere.

Newdigate Surgery 2017-02-09 Person 4 5 0

I have found on a number of times in the past to obtain an appointment by phone if it just rings and rings it would be beneficial for an answer machine to kick in and inform the patient that they are in a queue etc. otherwise one is not sure if the receptionist is there or not or maybe on the phone.. Also on one occasion I was kept waiting for a specific appointment booked exactly 1 hour. When finally called in there was not even an apology what so ever. This has happened only once to wait that long, However I have had to wait for nearly 30mins and less several times over my designated arranged time in the past and still no apologies forthcoming. This I found to be rude and complacement if it was me the first words out of my mouth would be I am sorry but-----------I now prefer to book online than to listen to a phone ringing. Overall I have found this and the other surgeries very clean , staff pleasant and easy to navigate their services online. Would recommend any way.